Bring Advanced PBX Power Directly Into Microsoft Teams

Streamline communication and boost productivity with a native softphone solution that unifies Microsoft Teams collaboration with VoxConnectUC's full PBX calling features.

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Team collaborating with Microsoft Teams and VoxConnectUC Teams Connector

Why Teams Connector

Microsoft Teams' Calling, Solved

Microsoft Teams is an incredible collaboration tool, but its built-in calling features are limited. Teams Connector integrates your full VoxConnectUC PBX capabilities directly into Teams.

Capability	Microsoft Teams	Teams Connector
Reliability & Uptime	Frequent app/server downtime reported	Full UCaaS geo-redundancy; calls complete even if Teams is down
Call Quality	Voice packet loss can occur	Optimized network for superior QoS
PBX Features	Very limited	Full PBX: queues, recording, BLF, fax, SMS, and more
Contact Center	Not designed for CCaaS	Full agent tools + analytics
Customization	No custom PBX programming	Custom codes: parking, intercom, one-click recording
Failover	No strategy	Multi-device / multi-carrier failover
Hybrid PBX Support	Not equipped for multi-site PBX	Full PBX/Teams integration via SIP

What It Delivers

A Complete PBX Softphone Experience Inside Teams

True UCaaS geo-redundancy Crystal-clear call quality Auto-attendants & call queues Call recording & voicemail transcription Call parking & BLF presence Full CCaaS with analytics & wallboards Custom PBX programming Works on desktop, mobile, and web Onsite PBX integration via SIP trunking

Key Advantages

A Smarter, More Powerful Way to Enable Calling in Teams

Enterprise Reliability

Redundant infrastructure ensures calls continue even if Teams is experiencing downtime.

Contact Center Support

Use Teams as your agent client with analytics and role-based call center tools.

Superior Call Quality (QoS)

Optimized voice routing eliminates packet loss and choppy audio.

Advanced PBX Features

Call queues, auto-attendants, recording, presence, SMS responders, fax, and more.

Local Deployment & Support

Receive expert PBX design, installation, and hands-on support from VoxConnectUC.

Hybrid Deployment Flexibility

Connect Teams to any on-premises PBX with custom SIP trunking and dial plans.

Licensing Options

Which Teams Connector Option Fits Your Organization?

Mix and match licenses across your organization for maximum flexibility.

Teams Connector (Power Users)

Uses Teams' native telephony functions
Requires a Microsoft Phone license
Best for users who need full PBX control

Teams Connector Call App (Light Users)

Uses a cost-effective third-party dial pad
No Microsoft Phone license required
Best for users with basic call needs