This Privacy Policy describes how VoxConnectUC ("we," "our," or "us") collects, uses, and shares your personal information when you visit or interact with https://voxconnectuc.com (the "Site"). By using this Site, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
Our website address is: https://voxconnectuc.com. We provide business communication, VoIP, and unified communication services to customers throughout the United States.
2. Personal Information We Collect
We collect information in several ways to help us operate, improve, and secure our services.
A. Device Information. When you visit the Site, we automatically collect certain information about your device, including IP address, browser type, time zone, cookies installed on your device, referring/exit pages, date/time stamps, and how you interact with the Site. We refer to this collectively as Device Information, collected using cookies, log files, and web beacons/tags/pixels.
B. Contact & Form Information. When you submit a form (including our Contact or Request a Quote form), we may collect your name, business name, email address, number of users, service interests, and any message or additional information you provide. We use this information to respond to your request and provide support.
C. Account Information (If Applicable). If you create an account or log into a portal through the Site, we may collect your name, username, email, password (encrypted), and profile information. We do not store passwords in plain text.
D. Comments & Media Uploads. If commenting is enabled and you leave a comment on the Site, we collect the data shown in the comment form, plus your IP address and browser user agent string for spam detection. If you upload images, do not upload photos with embedded location data (EXIF GPS) — visitors may be able to download and extract this information. When you comment, an anonymized hash of your email may be sent to Gravatar to display your profile image (see Gravatar's policy: https://automattic.com/privacy/).
E. Order or Billing Information (If Applicable). If purchases or subscriptions are enabled through the Site in the future, we may collect billing address, shipping address, payment details (processed securely by third-party processors), email address, and phone number.
F. Embedded Content. Articles or pages on this Site may include embedded content (videos, images, articles, etc.) from external websites. Embedded content behaves exactly as if you visited the third-party site directly and may collect data, use cookies, track interactions, or monitor your activity if you are logged into their platform.
3. How We Use Your Personal Information
We use collected information to communicate with you, respond to inquiries or quote requests, provide information about our products or services, screen for potential fraud or security risks, improve and optimize the Site, and maintain site functionality. If transactions are enabled, we may use Order Information to process your purchase, provide invoices and confirmations, and arrange delivery of services.
4. Sharing Your Personal Information
We may share your information with third-party service providers who assist with hosting, analytics, email delivery, spam detection, or contact forms, and with Google reCAPTCHA, used to prevent spam and abuse (subject to Google's Privacy Policy and Terms: https://policies.google.com/privacy, https://policies.google.com/terms). We may also share information to comply with legal obligations, subpoenas, law enforcement requests, or security investigations. We do not sell personal information to third parties.
5. Do Not Track
Our Site does not alter data collection practices when we receive a Do Not Track signal from your browser.
6. Data Retention
We retain your information for as long as necessary to provide services, maintain accurate business records, and comply with legal obligations. For example, comments and their metadata are kept indefinitely, form submissions may be retained for internal reference, and account information is stored until the user requests deletion.
7. Your Rights
Depending on your location, you may have the right to request access to your personal data, request correction or deletion, request a copy of the data we hold about you, withdraw consent (where applicable), or request that we stop processing your data. These rights do not include data we are required to keep for administrative, legal, or security purposes. To submit a request, email us at support@voxconnectuc.com.
8. Data Sent to External Services
Visitor comments, form submissions, and analytics may be checked through automated spam detection or third-party security tools.
9. Minors
Our Site is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Updates will be posted on this page with an updated "Last Updated" date.
11. Contact Us
For questions or requests regarding this Privacy Policy, please contact us:
Email: support@voxconnectuc.com
Mailing Address: VoxConnect UC, 9619 Chesapeake Dr Ste 200, San Diego, CA 92123, USA