Teams Connector for Microsoft Teams
Bring advanced PBX power directly into Microsoft Teams
Streamline communication and boost productivity with a native softphone solution that unifies Microsoft Teams collaboration with VoxConnectUC’s full PBX calling features. Enjoy crystal-clear audio, enterprise reliability, and the flexibility your business needs, all inside the Teams interface.
Why Choose Teams Connector from VoxConnectUC?
Microsoft Teams is an incredible collaboration tool, but its built-in calling features are limited. Even with Microsoft’s Phone System add-ons, businesses still struggle with reliability, PBX feature gaps, and contact center limitations.
Teams Connector solves these challenges by integrating your full VoxConnectUC PBX capabilities directly into Teams, giving you the reliability, quality, and advanced features your organization requires to stay connected.
| Capability | Microsoft Teams | Teams Connector |
|---|---|---|
| Reliability & Uptime | Frequent app/server downtime reported (per Down Detector) | Full UCaaS geo-redundancy; calls still complete even if Teams is down |
| Call Quality | Voice packet loss can occur | Optimized network for superior QoS |
| PBX Features | Very limited | Full PBX: queues, recording, BLF, fax, SMS, etc. |
| Contact Center | Not designed for CCaaS | Full agent tools + analytics |
| Customization | No custom PBX programming | Custom codes: parking, intercom, one-click recording |
| Failover | No strategy | Multi-device / multi-carrier failover |
| Hybrid PBX Support | Not equipped for multi-site PBX | Full PBX/Teams integration via SIP |
What Teams Connector Delivers
A complete PBX softphone experience inside Microsoft Teams
- True UCaaS geo-redundancy and maximum uptime MS Teams
- Crystal-clear call quality powered by a multi-site redundant voice network
- Auto-attendants, call queues, call recording, voicemail transcription, call parking, BLF presence, and more
- Full contact center functionality (CCaaS) with analytics and wallboards
- Custom PBX programming for advanced workflows
- Works on Teams desktop, mobile, and web
- Seamlessly integrate with any onsite PBX using SIP trunking and custom dial plans
Key Advantages of Teams Connector
A smarter, more powerful way to enable calling in Microsoft Teams.
Enterprise Reliability
Redundant infrastructure ensures calls continue even if Teams is experiencing downtime.
Contact Center Support
Use Teams as your agent client with analytics and role-based call center tools.
Superior Call Quality (QoS)
Optimized voice routing eliminates packet loss and choppy audio.
Advanced PBX Features
Call queues, auto-attendants, recording, presence, SMS responders, fax, and more.
Local Deployment & Support
Receive expert PBX design, installation, and hands-on support from VoxConnectUC.
Hybrid Deployment Flexibility
Connect Teams to any on-premises PBX with custom SIP trunking and dial plans.
Which Teams Connector Option Fits Your Organization?
Mix and match licenses across your organization for maximum flexibility.
Teams Connector (Power Users)
- Uses Teams’ native telephony functions
- Requires a Microsoft Phone license
- Best for users who need full PBX control
Teams Connector Call App (Light Users)
- Uses a cost-effective third-party dial pad
- No Microsoft Phone license required
- Best for users with basic call needs
Ready to Bring PBX Power to Microsoft Teams?
See how Teams Connector can improve collaboration, simplify calling, and unify your communication tools, all inside Teams.