Contact Center Solutions Built for Modern, High-Volume Teams
Deliver exceptional customer experiences with an AI-enhanced, omnichannel Contact Center that’s powerful, scalable, and built to support hundreds of agents. From voice to chat to SMS.
More Than Just a Call Center
Unified Omnichannel Experience
Manage interactions across voice, SMS, chat, email, and social, all from one intuitive platform. Agents get full customer history with every interaction.
AI-Powered Efficiency
Leverage transcription, summarization, sentiment analysis, and topic detection to improve service quality and reduce handle times.
Reliable & Enterprise-Ready
Built for uptime with redundant infrastructure, secure authentication, and industry-standard features that scale with your operation.
Advanced Tools Your Agents Will Love
VoxConnectUC’s Contact Center expands on basic call center capabilities to deliver the tools your teams need for high-quality inbound and outbound communication.
Includes:
- Skills- and language-based routing
- Queue actions and rules
- Call-back-in-queue (CBIQ) and abandoned callback recovery
- SMS keyword responder
- Web-based UX + downloadable client
- Browser-based softphone
- PBX phone support
- Call disposition & agent notes
- DND codes (agent state)
- Screen-pop support
- Canned responses
- Full contact history view
Tools That Empower Supervisors & Teams
Quality Assurance
Call recording, coaching, whisper monitoring, and post-call surveys ensure consistent service quality.
Real-Time Dashboards
Access queue dashboards, agent performance views, custom reports, and automated report subscriptions.
Actionable Analytics
Export data for advanced analysis and track trends across all channels.
Strengthen Your Customer Experience
Connect with our team to see how VoxConnectUC’s Contact Center can streamline operations, improve agent performance, and deliver faster, more accurate customer service.